Who are you and what do you do for work?

Hi! My name is Victor Wong, a Senior Consultant in the Health and Life Sciences practice at KPMG, based in Toronto, Canada. My career journey began in the pharmaceutical industry, focusing on health economics and pricing at Wyeth Pharmaceuticals. This role provided me with a deep understanding of the financial aspects of healthcare and the critical balance between cost and accessibility in patient care.

From there, I transitioned to owning and operating several Shoppers Drug Mart pharmacies. This experience was pivotal in enhancing my direct impact on patient care, where I implemented patient-centered practices and community-based healthcare solutions. These efforts significantly improved patient outcomes within the local communities of East Toronto, streamlined pharmacy operations, saw the transformation of the pharmacy practice in Ontario to services such as injections, prescription adaptation, and prescribing, and contributed to a more efficient and responsive healthcare at the community level.

Later, as the Chief Administrator at the Pharmacy Examining Board of Canada, I influenced the standards of pharmacy practice nationwide. My work here ensured the highest levels of professional competence among pharmacists, directly impacting patient safety and the quality of care across Canada.

In my subsequent role as Director of Pharmacy Operations at Loblaw Companies Limited, I oversaw large-scale pharmacy operations, introducing policies and systems that enhanced the efficiency of healthcare delivery. My strategies not only streamlined operations but also focused on improving the patient experience, ensuring accessibility and quality of pharmaceutical care.

Now, in my current role with KPMG, I leverage my extensive experience to advise on projects that leverage patient data management, optimize workforce processes, and reform health policies. These projects have a profound impact on improving patient outcomes, enhancing the operational effectiveness of healthcare organizations, and shaping health systems to be more resilient and patient-centric.

In my current role as a Senior Consultant in the Health and Life Sciences practice at KPMG in Toronto, I have been able to channel my extensive background in the healthcare sector towards driving meaningful changes in both patient care and healthcare system reform.

Within the realm of patient care, my focus has been on developing strategies that directly enhance the patient experience and outcome. This involves working closely with healthcare providers to implement innovative solutions such as personalized medicine approaches, which tailor treatments to individual patient needs, thereby improving efficacy and reducing adverse effects. Additionally, I have been involved in projects that leverage digital health technologies, enabling more effective patient monitoring, data-driven decision making, and streamlined access to care. These initiatives have not only improved the quality of care but have also fostered a more patient-centric approach in healthcare delivery.

On the broader spectrum of healthcare system reform, my role involves advising on policy development and organizational strategies that address systemic challenges in healthcare. This includes working with government bodies and healthcare organizations to develop sustainable models for healthcare financing, which balance cost-effectiveness with high-quality care. I have also played a key role in driving initiatives that promote interoperability and data sharing across different healthcare systems, thereby enhancing efficiency and improving patient outcomes on a larger scale.

Furthermore, my work extends to tackling the challenges of healthcare accessibility and equity. By collaborating with stakeholders across the health and life sciences ecosystem, I have been instrumental in developing and implementing policies and programs that aim to reduce disparities in healthcare access, ensuring that high-quality healthcare is available to all segments of the population.

My current work at KPMG encompasses a broad spectrum of activities aimed at improving patient care and reforming healthcare systems. It's a role that not only leverages my diverse experience in the healthcare field but also allows me to make a significant impact on the way healthcare is delivered and experienced by patients. Through this work, I strive to contribute to a healthcare landscape that is more efficient, equitable, and patient-focused, ultimately leading to better health outcomes and a more sustainable healthcare system.

How did you hear about your job? What made it appealing to you?

My path to management consulting at KPMG was first started during my MBA studies at the Rotman School of Management. It was there, amidst the lectures and coursework, where the seeds of interest in this field were sown. A significant part of my exposure came from a series of guest speakers, many of whom were Partners at KPMG including Lydia Lee and Aaron Berk. Their insightful presentations and discussions about the impactful work they were involved in at KPMG captivated my attention and sparked a deep interest in the field of management consulting.

What particularly captivated me about management consulting was the scale and significance of the work. The guest speakers from KPMG talked about leading transformative projects, shaping organizational strategies, and influencing healthcare reforms. These narratives resonated with my own career goals and desire to contribute meaningfully to the healthcare industry, a sector I had already been deeply involved in.

My previous experiences in the healthcare sector shared several parallels with the roles in management consulting. Whether it was overseeing pharmacy operations or setting standards in pharmacy practice, these roles required a deep understanding of the healthcare industry, strategic thinking, and the ability to manage multifaceted projects. These were skills that I realized would be invaluable in a consulting environment, where a comprehensive understanding of industry dynamics and problem-solving acumen are crucial.

Yet, transitioning to management consulting also meant embracing new challenges and differences. In contrast to my earlier roles which were more focused on specific aspects of healthcare delivery, management consulting required a broader perspective, encompassing diverse industries and a wider array of business challenges. It demanded an evolution from being a specialist in healthcare to a strategist with a versatile skill set, adept at tackling various complex issues in multiple sectors.

Embarking on this journey from the Rotman School of Management to a career in management consulting at KPMG marked a significant shift in my professional trajectory. It was a step towards applying my knowledge and expertise in a more influential and diverse setting, opening a new chapter in my career where I could contribute to impactful changes across industries, particularly in healthcare.

What steps did you take to learn more about the job? How did you land your interview?

Embarking on the journey towards a career in management consulting, especially with a prestigious firm like KPMG, required a strategic and well-informed approach. My first step was to gather as much information as possible about the role and the industry. I turned to a variety of online resources, such as the official KPMG career page, industry-specific forums, videos on YouTube and insightful posts on platforms like LinkedIn and Glassdoor. These sources provided a wealth of information on the expectations and challenges of a career in management consulting, as well as practical advice on how to prepare for interviews.

In my quest for information, I was particularly focused on understanding the specific skills and competencies required for success in this field. I sought answers to questions about the day-to-day responsibilities of a management consultant, the key challenges faced in this role, and the growth opportunities within the industry. Another area of focus was the company culture at KPMG and how it aligned with my personal and professional values.

Networking played a crucial role in my journey. Aware of the challenges in reaching out to professionals on platforms like LinkedIn, I adopted a more personalized approach. I crafted tailored messages that referenced specific work or articles they had published, or topics they had spoken about at events or webinars. This personalized approach demonstrated my genuine interest and made my outreach stand out, increasing the chances of getting a response.

During networking calls, my focus was on learning from the personal experiences of those already in the field. I asked about their career paths, the projects they found most rewarding, and the skills they believed were critical for success. These conversations not only provided valuable insights but also helped in building a rapport with industry professionals.

I believe what ultimately led to receiving an interview offer was a combination of my tailored approach to networking, my eagerness to learn and adapt, and my relevant background and skills. Demonstrating a clear understanding of the role and its challenges, coupled with my proactive approach in seeking out information and connections in the field, showcased my commitment and suitability for a career in management consulting. This, along with the insights and recommendations from my network, likely played a key role in securing the interview opportunity at KPMG.

Describe the interview process and how you prepared for it.

The interview process at KPMG for a position in management consulting was a rigorous and multi-faceted experience, designed to assess a wide range of skills and qualities. It was a combination of case-based and behavioral interviews, each serving to evaluate different competencies.

The format of the interviews varied. Some required on-the-spot analysis of cases, and some were take home cases.. This structure allowed the interviewers to gain diverse perspectives on my skills and how I handle different types of interactions. The case-based interviews were particularly challenging, requiring me to analyze and solve complex business problems in real-time. These cases tested not only my analytical and problem-solving skills but also my ability to think under pressure and communicate my thoughts clearly and concisely.

In total, there were several rounds of interviews. Each round delved deeper into my abilities and fit for the role. The behavioral interviews focused on my past experiences and how I handled specific situations, which I believe were aimed at assessing my interpersonal skills, leadership qualities, and adaptability in various scenarios.

In preparation for these interviews, I utilized a variety of resources. I watched numerous videos on YouTube that provided insights into the nature of case-based interviews and strategies for tackling them effectively. Additionally, I listened to podcasts featuring consultants and industry experts discussing key trends in management consulting and offering advice on acing such interviews. This multimedia approach helped me gain a well-rounded understanding of what to expect and how to prepare.

Networking also played a crucial role in my preparation. I reached out to current and former consultants, including alumni from my MBA program, to gather insights and advice. These conversations provided me with practical tips and a clearer picture of the interview process.

Reflecting on the experience, I believe the interviewers were trying to assess not just my technical and analytical skills, but also my ability to fit into the firm’s culture and work effectively in team settings. To succeed in such a comprehensive interview process, my advice would be to thoroughly prepare for both case-based and behavioral questions, utilize a variety of learning resources, and engage in networking to gain insider perspectives. Practice, especially for case interviews, is crucial, as it not only improves your problem-solving approach but also boosts confidence.

This holistic preparation strategy, combined with my eagerness to learn and adapt, was instrumental in my success in the interview process at KPMG.

Describe the first 6 months on the job. What did you learn? What was the transition like?

The first six months of my role as a Senior Consultant in the Health and Life Sciences practice at KPMG were both challenging and enlightening, marking a significant transition from my previous clinical and science-based roles. During this period, I learned a great deal, both about the nuances of management consulting and about my own professional capabilities.

A few tangible things I learned include:

1. Strategic Problem-Solving: I developed a more structured approach to problem-solving, learning how to break down complex business issues into manageable parts and apply strategic frameworks.

2. Effective Communication: I honed my skills in communicating complex ideas clearly and concisely, both in writing and in presentations, a crucial skill in consulting.

3. Client Relations: Understanding and managing client expectations became a key part of my role, teaching me the importance of empathy and adaptability in client interactions.

4. Project Management: I learned the intricacies of managing large-scale projects, including budgeting, scheduling, and team coordination.

5. Industry Analysis: I gained insights into various industries beyond healthcare, learning how to quickly understand and analyze different market dynamics.

One of the most striking aspects of my new role was the pace and diversity of the work. Projects were fast-paced and varied greatly, requiring quick adaptation and a constant readiness to learn. Another notable aspect was the collaborative team environment. It was as dynamic and supportive as mentioned during the interview process, with a strong emphasis on teamwork and knowledge sharing.

Looking back, I would have liked to know more about the pace of work and the expectation to rapidly acclimate to new industries and projects. This knowledge would have helped me prepare mentally and strategically for the transition.

The team environment was indeed collaborative and dynamic, with colleagues readily sharing insights and expertise. This supportive atmosphere facilitated my transition and helped me integrate my clinical and science background into my new role.

Initially, I did not know how my clinical/science background could be leveraged in the context of consulting, primarily because of the learning curve associated with understanding the broader business and strategic aspects of consulting. However, I quickly realized that this background provided a unique perspective, especially in healthcare-related projects. My understanding of clinical processes, patient care, and the healthcare industry allowed me to contribute valuable insights and foster a deeper connection with clients in the healthcare sector.

Leveraging my clinical and science background, I was able to provide a unique viewpoint on projects, particularly those involving healthcare strategies and patient-centric models. This perspective was not only valued by my team but also appreciated by clients, as it brought a depth of understanding that enriched our consulting solutions.

Overall, the first six months were a period of significant growth and learning, laying a solid foundation for my future in management consulting.

What does a typical day look like at your job?

A typical day in my life as a consultant is both dynamic and multifaceted, reflecting the diverse nature of management consulting. My day usually starts with a review of my emails and schedule, followed by a quick team meeting to align on the day's priorities and project updates. This sets the tone for a productive day ahead.

Most of my mornings are spent analyzing data, researching industry trends, or developing strategic frameworks for the various projects I am involved in. This often involves deep dives into specific healthcare topics or broader market analyses, depending on the project's needs. I also dedicate time to crafting presentations or reports, a crucial aspect of communicating our findings and recommendations to clients.

Collaboration is a key part of my day. I regularly interact with my team members, either in brainstorming sessions or while working together on complex aspects of our projects. These collaborative efforts are essential for pooling our collective expertise and ensuring a comprehensive approach to our consulting solutions.

Client meetings are another significant component of my daily routine. These interactions are opportunities to present our work, gather feedback, and understand our clients' evolving needs. The insights gained from these meetings are vital for tailoring our approach and ensuring that our solutions are aligned with client expectations.

The impact of these activities is substantial. By combining rigorous analysis, strategic thinking, and effective client communication, I contribute to the development of solutions that not only address immediate business challenges but also foster long-term improvements in healthcare systems and patient care.

In terms of work arrangements, my role offers a blend of remote work and in-office collaboration. The flexibility to work remotely has been invaluable in maintaining work-life balance and focus, especially when analyzing data or preparing documents. However, face-to-face interactions, whether with my team or clients, are crucial for building strong working relationships and facilitating effective collaboration.

Travel is also a component of my job, primarily for client meetings or to work on-site with project teams. These trips offer valuable opportunities to engage directly with clients and understand their environments, which is crucial for providing tailored and impactful consulting services.

Overall, a day in my life at KPMG involves a mix of analysis, collaboration, client engagement, and strategic planning. The combination of these activities leads to meaningful outcomes, both in terms of client satisfaction and in contributing to advancements in healthcare practices and policies. My role is both challenging and rewarding, offering a unique blend of intellectual stimulation, collaborative work, and the opportunity to make a tangible impact in the healthcare sector.

What was your original career path?

My original career path, deeply rooted in a blend of healthcare and business, began to take shape during my high school and university years. My passion for science, particularly in fields like biology and chemistry, was complemented by a growing interest in the business aspects of healthcare. This unique combination of interests guided me towards a career that straddled both realms.

In university, while my fascination with the science of medicine and patient care steered me towards pharmacy, I was equally drawn to the business side of healthcare. This dual interest was the driving force behind my decision to become a pharmacist, a profession that not only allowed me to engage in patient care but also offered a gateway into the business world of healthcare.

After completing my rigorous training in pharmacology and patient care, I embarked on a multifaceted career path that combined my clinical expertise with my business acumen. I gained valuable experience working in the pharmaceutical industry, where I was involved in health economics and pricing at Wyeth Pharmaceuticals. This role provided me with a deeper understanding of the pharmaceutical business, including drug development processes and the economic factors influencing healthcare.

Fueled by my entrepreneurial spirit, I ventured into owning and operating pharmacies. This experience was instrumental in sharpening my business skills. It involved not just dispensing medication and advising patients but also managing the various facets of a business, such as finance, operations, inventory, and staff management. Owning a pharmacy was a challenging yet rewarding venture that solidified my interest and capabilities in healthcare business management.

Further advancing in my career, I took on a role in pharmacy operations in a corporate setting at Loblaw Companies Limited. Here, I was responsible for overseeing the pharmacy operations across the company, implementing strategies to enhance efficiency, patient care, and business growth. This role was a testament to my ability to lead large-scale operations while maintaining a focus on quality healthcare delivery.

My journey through different facets of pharmacy and healthcare business — from clinical roles to corporate leadership — provided a comprehensive understanding of the healthcare industry from both a patient care and a business perspective. This unique blend of experiences and skills set the stage for my later transition into healthcare consulting, where I could leverage my extensive knowledge in both healthcare and business to drive impactful changes in the industry.

What motivated you to change career paths?

The decision to change my career path from pharmacy to management consulting was a pivotal moment in my professional journey, driven by a desire for broader impact and a quest for new challenges. This transition was not a sudden shift but rather a culmination of experiences and introspection over time.

My time at the Rotman School of Management played a significant role in this change. It was there, amidst a stimulating academic environment, where I encountered a series of guest speakers from various fields. Particularly inspiring were the speakers from KPMG, who shared insights into their roles and the impactful work they were doing in management consulting. These interactions opened my eyes to the potential of having a wider influence in healthcare, beyond the direct patient care and pharmacy operations I was involved in.

The idea of working for a prestigious and large company like KPMG, which promised exposure to diverse projects and industries, was highly appealing. It resonated with my aspirations to diversify my experience and challenge myself in new ways. The thought of being part of an organization that was at the forefront of driving significant changes in healthcare and business strategy was incredibly motivating.

Leading up to the decision, I found myself reflecting on my career, contemplating my future growth and the impact I wanted to have in the healthcare sector. I considered the opportunities that a role in management consulting could offer, not just in terms of professional development but also in terms of the broader impact I could have on healthcare systems and policies.

The decision-making process was filled with mixed emotions. There was excitement about the new opportunities and the challenges that lay ahead. Yet, there was also apprehension about stepping into a relatively unknown field, leaving behind a career I was well-established in. It was a period of self-reflection, weighing the pros and cons, and envisioning where I wanted my career to take me.

Ultimately, the decision to transition into management consulting was driven by a combination of inspiration, ambition for greater impact, and a desire for professional growth and diversification. The emotional journey through this process was a blend of apprehension and exhilaration, but with a clear vision of what I wanted to achieve and the impact I aspired to make in the healthcare industry.

What advice do you have for someone looking to make a similar career change?

Embarking on a career change, particularly from a specialized field like healthcare to something as dynamic as management consulting, is a significant decision that requires thoughtful consideration and strategic planning. Reflecting on my own journey, there are several pieces of advice I would offer to someone contemplating a similar shift.

Firstly, I would emphasize the importance of thorough research and self-assessment. Understand the new industry you are considering, its challenges, and the skills required to succeed. For healthcare professionals, this means recognizing how your current skills can translate into the new role and identifying any gaps that need to be bridged. This could involve additional training or education, like an MBA, which can provide valuable business insights and broaden your perspective.

Secondly, networking is crucial. Reach out to professionals who have made similar transitions or are currently working in your desired field. Their insights and advice can be invaluable, not only in understanding the nuances of the new industry but also in navigating the job market and preparing for interviews. Networking can also open doors to opportunities that might not be publicly advertised.

Thirdly, be prepared for a period of adjustment. Transitioning from healthcare to management consulting involves a significant shift in work environment, responsibilities, and pace. There will be a learning curve, and it's important to be patient with yourself during this process. Embrace the challenges and view them as opportunities for growth.

Looking back, the advice I would have given myself during this period of change would be to have confidence in my transferable skills and to be open to continuous learning. The shift from a clinical role to a business-oriented position might seem daunting, but the unique insights and perspectives gained from a healthcare background can be a significant asset in management consulting.

For healthcare professionals who are hesitant about making a career switch, consider the following:

Assess Your Transferable Skills: Understand how your current skills and experiences can be valuable in a new role. Skills like problem-solving, critical thinking, and effective communication are highly transferable and sought after in many fields.

Seek Support and Guidance: Don’t hesitate to seek advice from mentors, career coaches, or peers who have made similar transitions. Their guidance can be instrumental in helping you navigate this change.

Embrace the Learning Journey: Be prepared to invest in your professional development. Whether it’s acquiring new skills, understanding new industry trends, or adapting to a different corporate culture, view this as an enriching journey that can lead to exciting opportunities.

Making a career change is a bold step, but with the right preparation, network, and mindset, it can open the door to a fulfilling and rewarding new chapter in your professional life.

How can people contact you if they have more questions?

As a professional who has navigated a significant career transition, I am open to sharing my experiences and insights with those considering a similar path. If you have questions or would like to discuss career changes, particularly in the realm of healthcare and management consulting, I welcome you to reach out.

The best way to contact me is through LinkedIn. When reaching out, I would appreciate a brief introduction and a mention of your interest or questions. This helps me understand your context and how I might be able to assist you effectively.

I believe in the value of mentorship and networking, and I am happy to offer guidance or insights based on my personal experiences. Whether it's advice on career transitions, insights into the consulting industry, or discussing the nuances of moving from a clinical to a corporate role, feel free to connect with me on LinkedIn.